Canadian and International Buyers – Please Note:
Shipping and handling cost will never total $0.00 USD.
All packages shipped only via USPS International Post.
Canadian rates calculated during checkout,
please choose the Canadian options available.
International orders (except for Canadian orders) must
total $50 USD or be canceled.
This is due to the fact of the extra time it takes to fill out forms,
processing, and labels for international customs, etc.
Current USPS.Com flat rate shipping to most countries is around $30 USD Priority Mail or $45 USD for Express service.
NOTE: We recommend dairy type cultures to ship only via
express post due to the nature of the product.
Import duties, taxes, and country charges are not included in
the item price or shipping charges. These charges are the buyer’s responsibility and are collected by post or customs personal. We have not heard of any customers from Canada being charged import duties/fees. Please check with your country’s customs office to determine what,
if any, additional costs will be prior to bidding/buying or placing an order. Customer is responsible for all customs and duties which may be payable. Shipping times vary and delays may occur if an item is held at customs.
Please understand that these issues are beyond our control!.
Please do not confuse these custom fees for additional shipping charges. We will not mark merchandise values below true value or mark items as ‘gifts’ - USA and International government regulations
prohibit such behavior.
Returns by Your Customs Office:
Sometimes a package may be delayed or returned by the countries
customs office. This may be due to the item being restricted in
country or that the customs office is not familiar with the item.
We cannot be responsible for returned or destroyed items and suggest contacting your customs office for items that may be restricted
in your country. For our products, this does not happen
very often and should not pose a problem.
Shipping and Handling & Times:
Only when, the order remittance and S&H invoice are paid will the order ship. Please remember that shipping will never total $0.00 USD.
All international orders will have a 1 to 2 week holding time
to insure payment is correct and not fraudulent.
After the waiting period, we will send an invoice for the
shipping amount through PayPal via email.
Payment for international orders must clear before items ship.
Once a customer is in our system in good standing,
the waiting time is waved.
Note: Some items such as diary cultures and other heat/cold-sensitive items are recommended to ship only via USPS Express mail
service (3 to 5 day transit time). Dairy type cultures will not transition
the trip safely with longer travel times.
All Canadian packages are shipped USPS Priority Mail (6 to 10 days) or USPS Express Mail (3 to 5 day) service.
All rates are concurrent with USA Postal Service prices;
See www.USPS.com for current rates to your country.
You will receive another email notifying you when we ship your order with tracking number(s). If ordering a live culture, please note that your culture is harvested the day your order is shipped, not the day of ordering.
Note: We do our best to package the items properly and protected for shipping, however, since there are longer shipping times, customs clearance, and transportation handling, we cannot be held responsible
for the condition of the items once the order leaves the USA location.
There are no money refunds or free replacements
for international orders, sorry.
Thank you for shopping with us and making us your partner in your quest for holistic health and well-being. Feel free to email us with any concerns
or questions you may have about your order or product usage.
Also, please include your order number when emailing.
Thank-you again for your order and HAPPY CULTURING!
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Created: 01/2006 Updated: 01/2016
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